F.A.Q.

 Hand-tufted rugs are created using a handheld tool to punch yarn through a primary backing fabric stretched on a frame. A latex or similar coating is then applied, and a secondary backing (often cloth) is added for stability. This method is *faster* than hand-knotting (where each knot is tied individually), making it more cost-effective for larger or custom designs while still offering excellent durability, intricate patterns, and a luxurious pile. Hand-knotted rugs generally command a higher price point due to significantly more labor

Focus on:
-Yarn Quality & Density: High-grade wool (e.g., New Zealand), silk, or premium blends. Higher stitch density (stitches per square inch/meter) indicates durability and a finer finish.
-Backing:Robust latex application and a strong secondary backing (e.g., cotton or canvas) prevent delamination.
-Construction: Even pile height, clean pattern definition, and secure edging/binding.
-Materials:  Fade-resistant dyes and high-quality primary backing material.

Absolutely, when specified correctly.

Key factors are:
※Yarn Type: Wool is naturally resilient and soil-resistant, ideal for traffic. Nylon offers excellent durability and stain resistance.
※Density: Higher density = greater resilience.
※Pile Height:  Medium pile often balances comfort and wear. Very high pile can be less stable.
※Backing Integrity:  Crucial for long-term performance under stress. Discuss your project’s specific traffic requirements with us for optimal yarn and construction recommendations.

We specialize in bespoke solutions:

Size & Shape: Virtually any dimension or shape (rectangle, square, round, oval, organic, hallway runners).

Design: Work from client artwork, architectural plans, Pantone colors, or collaborate with our design team.

Yarn & Materials:  Wide selection of New Zeanland wool, silk, bamboo silk, dulk silk, fine silk, viscose, nylon, abaca, and wool-silk blended options.

Pile Height & Density:  Tailored to aesthetics and performance needs.

Edge Finishes:  Various binding and serging options.

Typical lead times range from  4 to 6 weeks, depending on complexity, size, and current order volume. Simpler, standard-sized rugs may be faster; highly intricate, oversized, or unique material requests may take longer. We provide firm timelines upon final design approval and always communicate proactively about progress. Rush services may be available – inquire for options.

We pride ourselves on flexibility. While we accommodate large contract orders, we  do not  impose high MOQs. We work with designers on single, unique statement pieces as readily as we do on bulk orders for hotel corridors. Discuss your specific project scope with us.

Yes, we provide competitive tiered pricing for volume orders. Savings are achieved through optimized material sourcing and production efficiencies. Contact our commercial sales team with your project details (quantities, sizes, designs) for a tailored quote.

We offer:
Yarn Swatches:  Available for most materials.
Color Match Samples: We can match specific Pantone references.
Small Rug Samples (Strike-Offs):  Highly recommended for custom designs to approve colors, texture, and construction quality before full production (cost may apply, often credited against order).
Digital Renderings:  For visualizing custom designs in a space.

We have extensive experience shipping globally. We handle:
* Professional packing and crating for protection.
* Coordination with reliable freight forwarders.
* Documentation (commercial invoices, certificates of origin).
* Delivery to job sites, showrooms, or warehouses. We provide clear shipping quotes based on destination, size, and weight.

Key maintenance includes:
* Regular Vacuuming:  (Without beater bar) to remove dry soil.
* Immediate Spot Cleaning:  Blot spills with clean, white cloth; use pH-neutral cleaner for wool.
* Professional Cleaning:  Recommended every 12-24 months for commercial settings, depending on traffic. Wool is naturally soil and stain-resistant. We provide detailed care instructions with each rug.